Ans: Yes, all Nirvana registered agents can register online and access the agent portal, and benefited from the system. A terminated agent is not allowed to access the portal anymore.
Ans: You may click Create an account on the landing page and fill in your particulars. You may refer to the User Guide for more details.
Ans: You may click Forgot your password on the landing page. Enter your “Username” to retrieve your password. A new password will be sent over to your registered contact no.
Ans: You may click Forgot your username on the landing page. Enter your “Agent Code” and “IC No” to retrieve your username. Your username will be sent over to your registered contact no.
Ans: You are unable to change your agent code by yourself. You may contact your BD for further assistance.
Ans: You are not allowed to change your User ID.
Ans: You are unable to change your email address by yourself. You may contact your BD for further assistance.
Ans: To reactivate your account, please contact your BD.
An account being deactivated might due to no login for more than 3 months.
Ans: ACRM – this is an Agent portal that allows you to check your or agency sales, Commission & Incentive statement, CP58 form, Latest news & price list and etc. Please refer here for the user guide or consult your Upline / BD.
GIS – This is zone layout information applicable for the Oversea branch only. For Malaysia agent, kindly proceed to Mobility to check lot’s particular.
1. For a new user that just registered your SSO account, please wait for 1 day for the system to process. Please try again the next day. Inform BD if you still encountered the same issue.
2. Agent code or IC number that you registered in your SSO account are not match our system. Kindly check your profile again and inform BD for further assistance.
Ans: You may access via Nirvana official website https://www.nirvana.com.my (scroll to right bottom)