{"id":131,"date":"2021-08-17T07:01:54","date_gmt":"2021-08-17T07:01:54","guid":{"rendered":"https:\/\/acrm.nirvana.my\/?page_id=131"},"modified":"2021-10-25T05:54:22","modified_gmt":"2021-10-25T05:54:22","slug":"nirvanas-one-stop-support-portal-for-agent-application","status":"publish","type":"page","link":"https:\/\/acrm.nirvana.my\/","title":{"rendered":"Nirvana’s one-stop support portal for Agent Application"},"content":{"rendered":"

Quick search<\/h3>
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  • General - Login - How to access the agent portal?<\/div><\/div>

    Ans: You may access directly via https:\/\/agents.nvasia.com.my<\/a> or alternatively through Nirvana official website https:\/\/www.nirvana.com.my<\/a> (scroll to right bottom to find the Agent Portal link)<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Login - All Nirvana Agents can access to agent portal?<\/div><\/div>

    Ans: Yes, all Nirvana registered agents can register online and access the agent portal, and benefited from the system. A terminated agent is not allowed to access the portal anymore.<\/span><\/strong><\/p>\n<\/div><\/li>

  • General - Inquiry - For any general inquiry related to Sales \/ Agent & Agency, kindly contact your Upline \/ BD for assistance. Kindly consult your upline if you are unsure who is your BD.<\/div><\/div>
    <\/div><\/li>
  • General - Inquiry - For any IT related matter and if the above FAQ doesn't help, kindly contact IT Help Desk via 012-255 7668 Operating daily from 8AM to 11PM (including weekend and public holiday)<\/div><\/div>
    <\/div><\/li>
  • General - Inquiry - How to register an account?<\/div><\/div>

    Ans: You may click Create an account on the landing page and fill in your particulars. You may refer to the User Guide<\/a> for more details.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - What happens if the agent forgot the login Password?<\/div><\/div>

    Ans: You may click Forgot your password on the landing page. Enter your “Username” to retrieve your password. A new password will be sent over to your registered contact no.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - What happens if the agent forgot the Username?<\/div><\/div>

    Ans: You may click Forgot your username on the landing page. Enter your “Agent Code” and “IC No” to retrieve your username. Your username will be sent over to your registered contact no.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - Can I edit my agent code after registered my account?<\/div><\/div>

    Ans: You are unable to change your agent code by yourself. You may contact your BD for further assistance.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - Can I change my User ID?<\/div><\/div>

    Ans: You are not allowed to change your User ID.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - Can I change my email address?<\/div><\/div>

    Ans: You are unable to change your email address by yourself. You may contact your BD for further assistance.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - What should I do if my account inactive?<\/div><\/div>

    Ans: To reactivate your account, please contact your BD.
    \nAn account being deactivated might due to no login for more than 3 months.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - Which application shall I go to after I have successful login?<\/div><\/div>

    Ans: ACRM – this is an Agent portal that allows you to check your or agency sales, Commission & Incentive statement, CP58 form, Latest news & price list and etc. Please refer here<\/a> for the user guide or consult your Upline \/ BD.<\/strong><\/span><\/p>\n

    GIS – This is zone layout information applicable for the Oversea branch only. For Malaysia agent, kindly proceed to Mobility to check lot’s particular.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - Why I hit an error when I click \"Proceed\" on ACRM?<\/div><\/div>

    Ans:<\/strong><\/span><\/p>\n

    1. For a new user that just registered your SSO account, please wait for 1 day for the system to process. Please try again the next day. Inform BD if you still encountered the same issue.
    \n<\/strong><\/span><\/p>\n

    2. Agent code or IC number that you registered in your SSO account are not match our system. Kindly check your profile again and inform BD for further assistance.<\/strong><\/span><\/p>\n<\/div><\/li>

  • General - Inquiry - How to access Mobility and Learning Management System (LMS)?<\/div><\/div>

    Ans: You may access via Nirvana official website https:\/\/www.nirvana.com.my (scroll to right bottom)<\/strong><\/span><\/p>\n<\/div><\/li><\/article><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-131","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=\/wp\/v2\/pages\/131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=131"}],"version-history":[{"count":4,"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=\/wp\/v2\/pages\/131\/revisions"}],"predecessor-version":[{"id":146,"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=\/wp\/v2\/pages\/131\/revisions\/146"}],"wp:attachment":[{"href":"https:\/\/acrm.nirvana.my\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}